Privacy Policy

This Privacy Policy explains how Mikes Mobile RV, a DBA of EyeNet Connect LLC (“we,” “us,” or “our”), collects, uses, and protects information when you use mike-rv-roadside-care.lovable.app, contact us, or receive service from us.

Information we collect

We collect the following categories of information:

• Information you give us: your name, mobile phone number, email address, service location or ZIP code, RV year, make, model, and the description of the work you need.
• Service records: work performed, parts used, quotes, invoices, appointment history, and communications with you.
• Technical information: IP address, browser type, device type, referring page, and pages viewed, collected automatically when you visit the site.

We do not collect payment card numbers through this website. We do not knowingly collect sensitive personal information.

How we use information

• To respond to service requests and provide quotes
• To schedule, dispatch, and complete repairs and towing
• To send service updates, appointment confirmations, and dispatch notifications
• To send promotional messages and maintenance reminders where you separately consented
• To keep service and warranty records
• To operate, secure, and improve our website
• To comply with legal obligations

Text Messaging and Mobile Information

Mikes Mobile RV (a DBA of EyeNet Connect LLC) collects mobile phone numbers when customers voluntarily provide them through our website forms, over the phone, or in person, in order to send service updates, appointment confirmations, quotes, and — where separately consented to — promotional messages.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of data are subject to the terms of this policy. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding aggregators and providers of the text message service, who are contractually prohibited from using that information for any purpose other than delivering messages on our behalf.

You may opt out of text messages at any time by replying STOP to any message from us. Reply HELP for assistance, or contact us at (888) 680-5116 or mike@mikesmobilerv.com. Message and data rates may apply. Message frequency varies.

Consent to receive text messages is never a condition of purchasing any goods or services from us.

Cookies and similar technologies

Our website uses cookies and similar technologies to keep the site functioning, remember basic preferences, and understand aggregate traffic patterns. You can block or delete cookies through your browser settings. Blocking cookies may affect some site functionality. We honor browser “Do Not Track” signals where technically feasible.

Third-party service providers

We share information only with service providers who help us operate the business — website hosting, form and email delivery, text message aggregators and carriers, scheduling software, payment processing, and accounting. These providers may access information only to perform work on our behalf and are contractually prohibited from using it for their own purposes. We do not sell personal information, and we do not share mobile opt-in data with third parties for marketing.

We may disclose information when required by law, subpoena, or valid legal process, or to protect the rights, property, or safety of our customers, our business, or the public.

Data retention

We keep service and repair records for as long as needed to support warranty claims, tax and accounting requirements, and legal obligations — generally seven years. Marketing contact information is kept until you opt out. Website analytics data is retained in aggregate form. When information is no longer needed, we delete or de-identify it.

Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold, including encrypted transmission of website form data and access controls on our systems. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from anyone under 13 years of age. If you believe a child has provided us information, contact us at mike@mikesmobilerv.com and we will delete it.

Your rights

You may request a copy of the personal information we hold about you, ask us to correct it, ask us to delete it, or opt out of marketing communications at any time. To opt out of text messages, reply STOP. To opt out of email, use the unsubscribe link or contact us directly. Depending on where you live, you may have additional rights under state privacy law. We will not discriminate against you for exercising any of these rights.

Changes to this policy

We may update this policy. When we do, we will change the effective date at the top of this page. Material changes will be posted prominently on this page.

Contact us

See also our Terms of Service.